What does each section of my bill mean?
Direct Debit customers
How do I find out how much I owe?
Why is my bill so high?
How to request a copy of your bill
Do I get a discount if I have both my gas and electricity with British Gas?
What is Economy 7?
Know your rights
I've just had my meter exchanged, why have my account details not updated?
Where is my bill?
What if I think my bill is wrong?
What is combined energy billing?
Will my payment amounts change when I get one bill?
With combined energy billing, can I still make 2 separate payments?
Is my services account also included in my combined energy bill?
Do I need to submit both meter readings at once if I get one bill?
Can I still see my account history from before I moved to one bill?
What do I get with Smart Monthly Billing?
What tariffs can I use with Smart Monthly Billing?
What are the different ways to pay my Smart Monthly Billing bill?
I'm not receiving my Smart Monthly Billing email notifications
Where do I find my tariff information for Smart Monthly Billing?
Why can I not register for Smart Monthly Billing?
Manage your account online. Access bills, meter readings, payments and more.
Manage your account online. Access bills, meter reads, payments and more.
Faults & breakdowns?
Book an engineer
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