Money and energy advice in the community
Specialist advisors are visiting community spaces across Britain to talk about the support available to help manage money and energy bills.
Need advice with money and energy bills?
Everyone is entitled to help and advice when they need it. But not everyone is aware that support is out there, especially some of the most vulnerable households.
Working with our long-term partner British Gas Energy Trust, we're running in-person pop-up events in community spaces across Great Britain. From October 2026, trained money and energy advisors will be on hand again to help households get specialist advice and support local to them.
Talk to independent experts about money and energy advice
We understand it can be difficult to talk about energy worries and debt and how that can impact physical and mental wellbeing. We’ll be setting up in a community space for people to get 1-2-1 confidential advice from trained specialists about the support that’s available. We'll also have leaflets with information around British Gas Energy Trust support and energy saving tips, alongside free energy saving items.
Know when to ask for help with money worries or energy debt
If you can answer yes to any of the signs below, it may be time to seek support from your supplier, an independent organisation specialising in money and debt advice like Citizen’s Advice, or the British Gas Energy Trust.
- You’re worrying about money and paying back what you owe
- You’re being chased for bill and debt payments and paying charges due to late payments
- You’re worrying about bills arriving
Doing nothing could make things worse - don’t wait to get help.
Who are the British Gas Energy Trust?
The British Gas Energy Trust, incorporating the Scottish Gas Energy Trust 1 is an independent charitable Trust funded solely by donations from British Gas. The Trust contributes to supporting those in financial difficulty, with a focus on energy debt. The Trust can help vulnerable households no matter who the energy supplier is.
How can the Trust help?
The Trust funds charitable organisations to provide fuel and money advice directly to local communities. You can find a map of Trust-funded organisations and links to other advice agencies who might be able to help on the Trust’s Fuel and money advice page.
Money and energy advice locations
Our money and energy advice outreach is coming to selected community spaces across Great Britain from October 2026.
Come and talk with representatives from British Gas Energy Trust funded organisations who will be waiting to guide and support you. We can’t be everywhere, but we hope that we can make a difference where we can.
| Organisation | Venue | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| Marches Energy Agency | Stirchley Sambrook Centre, Grange Avenue, Stirchley, Telford | TF3 1FL | Friday | 29/01/2027 | 10:00 - 14:00 |
| Raise | Rotunda Ltd, 107-115 Great Mersey Street, Kirkdale | L5 2PL | Monday | 18/01/2027 | 10:00 - 15:00 |
| Organisation | Venue | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| FARE Scotland | Bannatyne House, 31 Drumlanrig Avenue, Glasgow | G34 0JF | Monday | 15/02/2027 | 10:00 - 14:00 |
| Riverside | St Vincent's Centre, Mill Road, Ely, Cardiff | CF5 4AG | Tuesday | 16/02/2027 | 10:00 - 13:00 |
| Newcastle Food Bank | St James Church, Benwell Lane, Newcastle upon Tyne | NE15 6RS | Wednesday | 17/02/2027 | 14:00 - 17:00 |
| Marches Energy Agency | Telford Centre, Woodhouse Central, Overdale, Telford | TF3 4BX | Thursday | 18/02/2027 | 09:00 - 16:00 |
| Marches Energy Agency | Meeting Point House, Southwater Square, Town Centre, Telford | TF3 4HS | Saturday | 20/02/2027 | 10:00 - 14:00 |
| Organisation | Venue | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| CA SORT | Sholver and Moorside Community Centre, Sholver Lane, Moorside, Oldham, | OL1 4NT | Thursday | 29/10/2026 | 10:00 - 14:00 |
| Organisation | Venue | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| Marches Energy Agency | Woodside Park Lane Centre, Park Lane, Woodside, Telford | TF7 5QZ | Wednesday | 04/11/2026 | 10:00 - 14:00 |
| Financial Fitness | Cloch Housing Association, 19 Bogle Street, Greenock | PA15 1ER | Thursday | 05/11/2026 | 10:00 - 13:00 |
| CA Edinburgh | Macmillan Hub, 12c Macmillan Square, Edinburgh | EH4 4AB | Thursday | 05/11/2026 | 10:00 - 14:00 |
| Marches Energy Agency | Wellington Market (indoors) or Wellington Square (outdoors), 11 Market St, Wellington, Telford | TF1 1DT | Friday | 06/11/2026 | 10:00 - 14:00 |
| Marches Energy Agency | Wellington Market (indoors) or Wellington Square (outdoors), 11 Market St, Wellington, Telford | TF1 1DT | Saturday | 07/11/2026 | 10:00 - 14:00 |
| Riverside | The Hive, 10 Stow Hill, Newport, Gwent | NP20 1JB | Friday | 06/11/2026 | 09:30 - 13:00 |
| Riverside | The Hive, 10 Stow Hill, Newport, Gwent | NP20 1JB | Tuesday | 17/11/2026 | 09:30 - 13:00 |
| Raise | Opening Doors (St Nathaniels Church Hall), Fazakerley, Liverpool | L9 AJ | Monday | 09/11/2026 | 10:00 - 14:00 |
| CA SORT | Stretford Public Hall, Chester Road, Stretford, Manchester | M32 0LG | Tuesday | 10/11/2026 | 10:00 - 15:00 |
| Burmantofts (Money Buddies) | Reginald Centre, 263 Chapeltown Rd, Leeds | LS7 3EX | Wednesday | 11/11/2026 | 10:00 - 16:00 |
| Marches Energy Agency | Telford Centre, Woodhouse Central, Overdale, Telford | TF3 4BX | Saturday | 14/11/2026 | 09:00 - 16:00 |
| Raise | Speak Parklands Library, Business and Community Centre, Kirkdale Community Centre, 238A Stanley Road | L5 7QP | Tuesday | 17/11/2026 | 10:00 - 12:00 |
| Burmantofts (Money Buddies) | Bramley Community Hub, Hough Ln, Bramley, Leeds | LS13 3ND | Wednesday | 18/11/2026 | 10:00 - 16:00 |
| Financial Fitness | Oaktree Housing Association, 40 West Stewart Street, Greenock | PA15 1SH | Wednesday | 18/11/2026 | 10:00 - 13:00 |
| Marches Energy Agency | Madeley Anstice, The Anstice, 1 Anstice Square, Madeley, Telford | TF7 5BD | Wednesday | 25/11/2026 | 10:00 - 14:00 |
| Marches Energy Agency | Telford Centre, Woodhouse Central, Overdale, Telford | TF3 4BX | Thursday | 26/11/2026 | 09:00 - 18:00 |
| Burmantofts (Money Buddies) | Armley Hub, 2 Stocks Hill, Armley, Leeds | LS12 1UQ | Friday | 27/11/2026 | 10:00 - 18:00 |
| CA SORT | Cornerstone, Stockport Homes, 2 Edward Street, Stockport | SK1 3NQ | Friday | 27/11/2026 | 10:00 - 15:00 |
| Organisation | Venue | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| CA Edinburgh | Hibernian football stadium, 12 Albion Place , Edinburgh | EH7 5QG | Wednesday | 02/12/2026 | 11:00 - 14:30 |
| Burmantofts (Money Buddies) | The Compton Centre community hub, Harehills Lane, Leeds | LS9 7BG | Wednesday | 02/12/2026 | 10:00 - 16:00 |
| Financial Fitness | Your Voice, 51 Hamilton Way, Greenock | PA15 1RQ | Thursday | 03/12/2026 | 10:00 - 13:00 |
| Riverside | Wellington Market (indoors) or Wellington Square (outdoors), 11 Market St, Wellington, Telford | TF1 1DT | Friday | 04/12/2026 | 09:30 - 13:00 |
| Money Matters | The Paarce Institute, 840-860 Govan Road, Glasgow | G51 3UU | Wednesday | 09/12/2026 | 12:00 - 15:00 |
| Money A+E | Community Links, 105 Barking Road, London | E16 4HQ | Tuesday | 15/12/2026 | 10:30 - 13:30 |
More help with your energy bills
Speak with your energy supplier
If keeping up with your energy bills is getting difficult, check with your supplier to see what help they can provide. If you’re with British Gas, we’ll do everything we can to support you.
We’ve delivered the UK’s biggest ever energy support package
Our £140 million support package2 provided extra support to customers facing financial hardship including free energy grants, tailored support for households and funding for advice centres and charities.
Help from the government
You may be eligible for extra help with your energy bills from the Government, including energy-saving home improvements.
Useful information
Energy price cap
Find out the latest news and what the government’s Energy Price Guarantee means for you.
Average bill guide
How much you pay depends on the property size, lifestyle and the number of people living there. See how your energy usage and costs compare with a typical household.
Energy saving advice
We can all take steps to reduce energy use in our homes. Understanding how much appliances use can help us use them more efficiently.
Additional information
British Gas Energy Trust is Registered Charitable Incorporated Organisation no 1179578.
Source: Centrica February 2024.
On 25 August 2022, we announced a £25+ million customer support package with an additional £25 million of help for our customers announced in November 2022. In September 2023 we committed a further £50 million and another £40 million in February 2024, taking the amount we've invested in customer support to £140 million. On top of this, British Gas’ contribution to the Warm Home Discount scheme is over £92 million, which is the largest contribution compared to other energy suppliers. Source: Ofgem September 2023.