Broken boiler?

Relax, our engineers will get your central heating working again. And you’ll get 10% off if you choose our Repair + Cover option before 13/01/25. T&Cs apply1​

Book your boiler repair

Or book a basic repair

Want your boiler fixed, without any cover for future faults? We can help with that too.

Average cost of a one-off repair:

£220*

£135 for the first 45 mins + £40 for every 15 mins after. You decide whether to go ahead. If you decide not to, all you'll pay is £135 call-out.


*Based on all chargeable jobs completed between June 2024 and October 2024.

We'll repair your boiler and protect it for a year

Save 10%

Pay monthly for your repair plus 1 year's cover for your whole heating system.

  • Pay £0 upfront

  • No fix, no fee

  • No limits on call-outs

£24.75 a month

was £27.50 a month

£60 excess on future repairs

£0 excess available for £31.50 a month (was £35)


Ts&Cs Apply. Offer is available to homeowners only and is not available if you have similar cover. The discount applies to the first year’s cost only and will renew at standard pricing according to your renewal preference. Offer ends 13/01/2025.

Your repair options

Repair + Cover

10% off

From £24.75 a month
Was £27.50 a month

Pay monthly for your repair plus 1 year’s cover for your whole heating system.

What’s included?

  • Expert boiler fix by Gas Safe engineer
  • All parts and labour
  • 12-month guarantee on repair
  • 1 year cover for heating system repairs
  • £0 upfront costs
  • No fix, no fee
  • Boiler Service
  • Accidental damage

Repair + Cover costs

Choose the level of excess you want.

  • From £24.75 a month (was £27.50 a month) – £60 excess for future repairs
  • From £31.50 a month (was £35 a month) – £0 excess for future repairs

Offer ends 13/01/25

T&Cs Apply. Only available for homeowners. Not available if you have similar cover. The discount applies to the first year’s cost only and will renew at standard pricing according to your renewal preference. Offer ends 13/01/2025.

One-off boiler repair

Average cost of a one-off repair:

£220*

No hidden costs, ongoing commitments or monthly fees. Includes all parts and labour.

What’s included?

  • Expert boiler fix by Gas Safe engineer
  • All parts and labour
  • 12-month guarantee on repair
  • Future repairs for any unrelated faults
  • Boiler service

Repair costs

Your price is based on the length of time the repair will take.

  • Up to 45 mins:

    £135

  • For every extra 15 mins:

    £40

Last year, our experts completed 40% of jobs within the first 45 minutes.

You decide whether to go ahead. If you decide not to, all you’ll pay is £135.

*Based on all chargeable jobs completed between June 2024 and October 2024.

Dancing boiler looking happy as they are going to get fixed by British gas

Why choose British Gas to repair your boiler?

  • All parts and labour included
  • 12-month guarantee on boiler repairs
  • Speedy nationwide service by local engineers
  • You don’t need existing British Gas cover to get a repair
Book a boiler repair
Smiling British Gas engineer with arms crossed and blue background.

Our engineers
are here for you

  • 1,790,000

    boilers fixed last year

  • 5,900 +

    highly trained engineers

Nobody knows boilers better than a British Gas engineer. Just book online and we’ll send an expert round to help you.

Need something else repaired?

Call us to book a fixed-priced repair plus 12 months' cover for just £17.50 a month.2

Back-boiler circulator

One-off £159 for your repair plus £17.50 a month for 12 months’ cover, unlimited call-outs and a service.

0333 202 9659

Circulator

One-off £159 for your repair plus £17.50 a month for 12 months’ cover, unlimited call-outs and a service.

0333 202 9659

Gas fire

One-off £109 for your repair plus £17.50 a month for 12 months’ cover, unlimited call-outs and a service.

0333 202 9659

Wall/Panel heater

One-off £159 for your repair plus £17.50 a month for 12 months’ cover, unlimited call-outs and a service.

0333 202 9659

Water heater

One-off £159 for your repair plus £17.50 a month for 12 months’ cover, unlimited call-outs and a service.

0333 202 9659

What our customers say

No heating or hot water? Just book a British Gas engineer for a friendly, professional repair every time.

  • You just cannot beat British Gas.

    trustpilot 5 stars

    Rated 5/5 by L Starlight

  • My leaking boiler was fixed the same day – the best service I could ask for.

    trustpilot 5 stars

    Rated 5/5 by Mr Jeffrey

  • Exceptional skill and customer service.

    trustpilot 5 stars

    Rated 5/5 by Veran

Book a boiler repair

Our trusted partners

  • Worcester brand logo.
  • Vailliant brand logo.
  • Glow-worm brand logo.
  • Ideal heating brand logo.
  • Ariston brand logo with slogan ‘the home of sustainable comfort’.
Shield illustration with a heart inside the shape of a house

Got HomeCare?

Go to account
Illustration of an engineer

Need to speak to us?

Call 0333 202 9659

An energy-efficient new boiler could cut your gas bill by up to 22%

We have boilers for every home and budget, we can help you spread the cost with up to 3 years’ interest-free credit too.3 Each of our boilers comes fully installed by our Which? Trusted Traders.

Get a new boiler quote
A row of houses on the side of a street

We're ready to help

A British gas van with a banner saying we are ready to help

Important documents

Before you submit your order, please ensure that you checked your details and have read the documents.

Full details of what is and isn't covered About our insurance services Gas Appliance Cover Insurance Product Information Home electrical Cover Insurance Product Information Terms and Conditions for your One-Off repair

Frequently Asked Questions

How much does a boiler repair cost?​

The price for your boiler repair depends on how long it takes. We charge £135 for the first 45 minutes, and £40 for every 15 minutes after that. Last year, around 40% of our repairs were done within the first 45 minutes, so they only cost £135. When you choose British Gas, you can relax knowing you’ll only pay for our time – parts and labour are always included in that price.​

What kind of boiler repairs do you carry out?

We repaired around 1.8 million boilers in 2023 – and nobody knows boilers like a British Gas engineer. Whatever the problem and whatever the make and model, we can help to get things working again. Here are some of the most common reasons we’re called out:

  • No hot water or heating in the home
  • Boiler is showing an error code
  • Strange noises from boiler
  • Boiler doesn’t ignite
  • Loss of boiler pressure
  • Broken timers, controls or thermostats
  • Leaking pipes or radiators
  • Boiler won’t start

What should I do if I already have HomeCare?​

If you already have HomeCare for your heating, you can go ahead and book your repair from your online account. You don’t need to choose the One-off Repair or Repair and Cover.​

Do you repair every type of boiler?​

Our engineers fix single natural gas or liquid petroleum gas boilers or warm air units designed for home use.​

What if I have more than one problem with my boiler?​

The initial repair doesn’t include any unrelated faults. We’ll quote separately for other work needed for unrelated faults. This may happen if, for example, you’ve called us about a boiler breakdown but also ask us to fix a leaking radiator.​

What if I want to cancel my initial boiler repair?

If we haven't started work on your boiler, you can contact us to cancel your repair. If you chose the Repair & Cover option, we'll also cancel your cover at the same time.​

If we’ve already started the work, you may have to pay a cancellation charge for the work completed – see terms and conditions for details.​ ​

What if I want to cancel my ongoing boiler cover?​

You can cancel your Central Heating Breakdown Cover at any time, whether during the 14-day cooling-off period or afterwards. However, if we've done any work for you then you'll have to pay cancellation charges.​

What if I have more than one appliance/electrical problem that needs fixing?

Just choose one of the appliances you're having problems with and we'll chat about your other appliances/electrical issues when we speak over the phone.

Important information

  1. T&Cs Apply. Offer is available to homeowners only and is not available if you have similar cover. The discount applies to the first year’s cost only and will renew at standard pricing according to your renewal preference. Offer ends 13/01/2025.

  2. Annual prices may vary depending on where you live. Your call out history is taken into account at renewal. Call centre times are, 8am to 8pm Mon-Fri & 8am to 6pm Sat/Sun. We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.

  3. Savings based on upgrading from an F-rated boiler, programmer and room thermostat, to a new A-rated condensing boiler, with a programmer, room thermostat and thermostatic radiator valves. Figures based on average household size and consumption data provided by Ofgem(https://www.ofgem.gov.uk/average-gas-and-electricity-usage) at fuel prices provided by the Energy Savings Trust in July 2024 (https://energysavingtrust.org.uk/about-us/our-data/).

    British Gas acts as a credit broker, not the lender and offers products from a panel of lenders. Payment options are subject to change without notice. British Gas is a trading name of British Gas New Heating Limited (No. 06723244), an appointed representative of British Gas Services Limited (No. 03141243) which is authorised and regulated by the Financial Conduct Authority (Financial Services Register No. 490568). Both companies registered in England and Wales. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. Availability of credit depends on status and credit checks. Terms and Exclusions apply.