Submit a meter reading
We make it easy to submit a meter reading.
Providing an up to date meter reading will ensure you’re receiving accurate bills and paying the right amount for your energy.
You don't need to submit any readings if you have a Smart meter or Pay As You Go meter.
If you're unsure how to take a meter reading, please see our expert guide for all meter types
Ways to submit your readings
Your online account
Send us your meter readings in a few clicks.
Mobile app
Send your read in just a few taps with our new app.
Automated line
If you want to give a meter read via the phone you can use our automated service.
Don't have an account?
If you don't have an account with us or have a smart meter and need to submit a reading, use this form.
Other meter readings
New to British Gas?
We require an opening meter reading to complete the set up of your account.
Got a Feed in Tariff?
If you want to provide a meter reading you can fill out our form by clicking below.
Alternatively, you can email us at:
feedintariff@britishgas.co.uk
Smart Export Guarantee
If you have small-scale, renewable technology you can join our Smart Export Guarantee scheme and get paid for energy you generate and export to the grid.
Get moved in
Moving into a new property? Find out how to set up your supply.
Why give a meter read?
- Accurate bills - providing meter reads helps us make sure you're paying the right amount for your energy.
- Regular readings help us track consumption for better resource management.
- We can identify issues early for efficient maintenance.
Get Smart!
Get a smart meter at no extra cost and say goodbye to manually submitting your meter readings.
Frequently asked questions
Can I call to give a meter read?
The quickest way to give a meter read is online or via our app. If you want to give a meter read via the phone you can use our automated service, you’ll just need your customer account number and meter reads to hand.
If your customer account number starts with an A or BGX then call 0330 054 5340.
If your customer account number starts with 85 then call 0330 100 0056.
Lines are available 24/7.
What happens if I don't submit a read?
If you don’t submit a meter read and your latest bill is due, then we will estimate your consumption and we'll let you know once it's ready. Your bill will reflect any price changes which may happen.