Paying your bill

Spread the cost with a monthly Direct Debit

You can spread the cost of your energy by setting up a Direct Debit, which will allow you to pay a fixed amount monthly.

To set up a Direct Debit, you’ll need to be is the account holder of a bank account. You’ll also need to make sure you have an online account set up with us. If not, registering for one is quick and simple.

If you choose a monthly Direct Debit, we'll use the consumption information for your home along with with the price of your energy to set this for a value that spreads the cost over 12 months. Your monthly or quarterly statements will show you how much energy you have used and include your payments. You'll notice that in some statements your energy costs will exceed your payments made, usually during winter months and vice versa during summer. 

We'll regularly review your Direct Debit payments and let you know if something needs to change.

Paying by Direct Debit with British Gas means you will benefit from a cheaper tariff.

Spread the cost with a Regular payment scheme

You can choose to make regular monthly or fortnightly payments towards your energy costs. We’ll provide you with a payment schedule and you can make these payments in line with your schedule by bank, online, by phone or in person.  You’ll find details of all our ways to pay on a Regular Payment Scheme in your statement.

To spread your costs and set up a regular payment scheme, please contact us.

Paying on receipt of your bill

You can also pay your bill as you receive it. We will send you a bill monthly or quarterly and you’ll have 14 calendar days to pay. There are lots of options to pay your bill:

Bank transfer

You can pay by bank transfer by using the details on the bottom of your bill on the ways to pay section.

You can also set up a standing order for your bills via your bank – this way you’ll pay a regular amount each month towards your energy costs.

If you pay on receipt of your bill, you’ll still receive a regular quarterly or monthly bill for any energy use not covered by your Standing Order and you’ll have 14 days to pay the balance.

Online payment

You can pay by debit or credit card by logging into your online account or on the British Gas Energy App. For your convenience as an Apple or Google Pay user you will also find these options for a simple way to pay.

Pay by phone

You can call our automated payment line on 0330 818 0004 – please have your account number ready.

Post Office or bank

Take the payment slip at the bottom of your bill and pay by card, cash or cheque at the Post Office or bank. By cheque, make payable to Post Office Ltd or at the bank it's British Gas Trading Ltd.

You can also pay in person at a Payzone store, visit payzone.co.uk/consumers to find your nearest Payzone outlet.

Post

Send the payment slip at the bottom of your bill and a cheque made payable to:

British Gas Trading Ltd to British Gas Energy, PO Box 356, Sheffield, S98 1EU.

Please allow 5 working days for your cheque to clear on time.

Will I get a receipt for my payment?

If you’ve paid online or over the phone, once you've made a payment we'll send a receipt straight to you via email if we have one for you.

If you make a payment in person, you’ll receive a receipt over the counter from the Post office, Payzone or bank.