Gas and electricity
contact and support

We’re currently moving customers over to our new system. We need your account number to connect you with the right team and help you with your account as quickly as possible. If you know your account has been moved, your account number will begin with ‘A’. You can find your account number on your bill or by logging in to your account.

Please select the first digits of your account number. Please Select My account number begins with A or BGX My account number begins with 85 I have a prepayment meter

Contact and support options

In an emergency

If you smell gas, suspect a meter fault, have no heating or hot water, visit our emergency support.

Estimated response: 1 hour WhatsApp

To chat with us on WhatsApp, open your phone’s camera and scan the QR code above. We’re here to help with sending a meter reading, checking your bill, or fixing account issues.
Team available:
Mon–Fri: 8am–4pm

Estimated response: 1 hour WhatsApp

We can help with things like sending a meter reading, checking your bill or fixing account problems.
Team available:
Mon–Fri: 8am–4pm

Chat to us on WhatsApp

Additional information

1. Calls are recorded for training and monitoring purposes.