Gas and electricity
contact and support
Contact and support options
In an emergency
If you smell gas, suspect a meter fault, have no heating or hot water, visit our emergency support.
The price cap increases on 1st January 2025. If you're on a variable tariff, we need your meter reading to help ensure your bills are accurate.
Shortcuts for common tasks
Common FAQs
Struggling to Pay?
If you're finding it hard to pay for your energy, you're not alone. Last year we helped over 300,000 customers, and we're here to help you too.
Can't find what you're looking for?
Chat to us
The quickest way to reach us is to chat with us online.
Fastest response
Live chat
We’re helping thousands of customers everyday through live chat.
Our advisors are here
Mon - Fri: 8am - 8pm
Sat: 9am - 5pm
More ways to get in touch
If you’re not able to use our live chat (above), please give us a call.
Automated lines
You will need your customer reference number and post code to hand.
To send us a meter reading call
0330 054 5340
To pay a bill or check your balance call
0330 818 0004
These lines are open 24 hours a day, 7 days a week.
Telephone number
You may also be asked for the digits in your post code for example GS46 6TE
To speak to one of our advisors call
0330 808 3880 1
Mon - Fri: 8am - 6pm
Saturday: 9am - 2pm
Send us an enquiry
Need to ask us something? We aim to answer your enquiry within 2 working days.
Contact and support options
In an emergency
If you smell gas, suspect a meter fault, have no heating or hot water, visit our emergency support.
The price cap increases on 1st January 2025. If you're on a variable tariff, we need your meter reading to help ensure your bills are accurate.
Shortcuts for common tasks
Common FAQs
Struggling to Pay?
If you're finding it hard to pay for your energy, you're not alone. Last year we helped over 300,000 customers, and we're here to help you too.
Can't find what you're looking for?
Talk to our customer service team
Telephone number
To speak to our advisors about your gas or electricity, our advisors are here
Send us an enquiry
Need to ask us something? We aim to answer your enquiry within 2 working days.
Shortcuts for common tasks
Common FAQs
Struggling to Pay?
If you're finding it hard to pay for your energy, you're not alone. Last year we helped over 300,000 customers, and we're here to help you too.
Can't find what you're looking for?
Chat to us
The quickest way to reach us is to chat with us online.
Fastest response
Live chat
We’re helping thousands of customers everyday through live chat.
Our advisors are here
Mon - Fri: 8am - 8pm
Sat: 9am - 5pm
Talk to our customer service team
If you’re not able to use our live chat (above), please give us a call.
Telephone number
To speak to one of our advisors call
0330 100 0303
Mon - Fri: 8am - 6pm
Sat: 9am - 2pm 1
Send us an enquiry
Need to ask us something? We aim to answer your enquiry within 2 working days.
In an emergency
If you smell gas, suspect a meter fault, have no heating or hot water, visit our emergency support.
Shortcuts for common tasks
Common FAQs
Search our FAQs
We've got a tariff to suit every home and family.
Visit our help center
We've got a tariff to suit every home and family.
Can't find what you're looking for?
Log in to your account
Log into your account and we will be able to give you the best contact details for you specific to your account.
Estimated response: 1 hour
WhatsApp
To chat with us on WhatsApp, open your phone’s camera and scan the QR code
above. We’re here to help with sending a meter reading, checking your bill,
or fixing account issues.
Team available:
Mon–Fri: 8am–6pm
Estimated response: 1 hour
WhatsApp
We can help with things like sending a meter reading, checking your bill or
fixing account problems.
Team available:
Mon–Fri: 8am–6pm
Additional information
Calls are recorded for training and monitoring purposes.