Meter help. Landis+ Gyr E470

How to enter your top up code

These instructions are for Landis+Gyr smart prepayment meters with green and grey buttons and a communications hub box attached above, below or to the side.

• Press button A on your meter repeatedly until you get to the 'Add credit' screen.
• Press button B to get to the code entry screen which will show a row of * and the word 'Code.'
• The first * will be flashing and you can now enter the first digit of your 20 digit top up code by pressing A to scroll through 0-9 until you get to the right number.

Please note that when you press the button, there may be a slight delay before the numbers change on the screen

• Press button B when you're ready to move onto the next digit and repeat the same step until all 20 digits have been entered.
• If you make a mistake, keep entering the code to complete all 20 digits. Then keep on pressing button B to take you back the the one that needs to be corrected.
• Once you've entered all the numbers correctly, press and hold button B for a few seconds to confirm your code.

If there's a problem you may see one of these messages:

• 'Credit Already Used' - the vend code has already been entered or the top up is already on your meter.
• 'Invalid code' - the code is not for this meter. It could be you've tried to enter a code for your gas meter or someone else's code. You can retry up to 5 times in any 10 minute period, otherwise you're locked out for an hour before you can try again.

How to turn your electricity back on

If your electricity has turned off because you ran out of credit. You'll need to top up or access your emergency credit. For safety, you need to confirm you're ready for the electricity to start up. To turn your electricity back on:

• Press button A to enter the main menu.
• The screen will show ‘Press B For Elec’.
• Press the B button.
• The screen will show ‘En Supply, A=No, B=Yes’.
• Press the B button.
• The screen will show ‘Supply Enabled’, which means that the supply should now be reconnected.

How to activate Emergency Credit

If you can't top up your meter, you can access £10 of Emergency Credit. Once used, you need to pay back everything you've spent. We will deduct the amount owed from your next top-up. Please be aware that occasionally the amount you owe may exceed £10. This can happen when you owe standing charges or debt you're repaying on a weekly basis.

• The meter will display 'EmCr available.
• To access the meter index, press the A button. Then, press button A again for the emergency credit acceptance screen.
• The screen will display 'Accept EmCr' press A button.
• The screen will now display 'Confirm EmCr' press B button.
• The emergency credit will now be activated.

How to find your top up code

On your till receipt

Online top up history

App top up history

Email confirmation