Keep everything running smoothly with our appliance cover
A broken oven or a leaking washing machine can be an expensive problem. But with our cover, it doesn't have to be. If your appliance breaks down, our experts will be there to help.
Peace of mind
All parts and labour are included, so you don’t need to worry about unexpected bills.
Accidental damage
Your cover protects you against breakdowns, as well as any accidents you might have.
Repair or replace
If we can’t fix your appliance, we’ll pay towards replacing it (depending on age).
No limits on repairs
You get unlimited call-outs – plus unlimited repairs up to the cost of the appliance.
Choose your cover
Just pick the package that’s right for you – and relax knowing you can always get expert help from our engineers.
Already covered?
Kitchen Appliance Cover
Estimated price (£60 excess)
From
Keep your everyday appliances protected, from washing machines and fridge freezers to ovens, dishwashers and more.
What’s included?
- All repairs to the kitchen appliance(s) shown on your statement
- If we can’t repair your appliance for less than it would cost to replace it, we’ll buy a replacement from our approved supplier – and contribute the following amount towards the purchase:
- 100% of the price if your appliance is less than 3 years old
- 30% of the price if it’s 3 years old or more
- You might need to provide proof of purchase to help verify the appliance value
- You can use our contribution towards an alternative model of your choice from our approved supplier – there is no cash alternative
- Accidental damage
What’s not included?
- Claims in the first 14 days
- Anything that happens in the first 14 days of the product start date or the addition of a new appliance
- Wine coolers, cooker hoods and other extractor fans
- Disconnecting and disposing of your old appliance, or unpacking or installing new ones
- Any appliance that wasn’t new when you bought it, unless it was in the property when you moved in
- Appliances designed for commercial use
Gas Appliance Cover
Estimated price (£60 excess)
From
Get complete cover for your gas-fed appliances, including your gas fire and cooker.
What’s included?
- All repairs to:
- The gas appliances shown on your statement
- The room-sealed flue up to one metre in length and the flue terminal
- A replacement if we can’t repair it because it caught fire or exploded (providing you gave us access to carry out your annual service within every period of agreement)
- An annual service
- A replacement of the room-sealed flue up to one metre in length and the flue terminal if we can’t repair it
- Accidental damage
- Costs of up to £500 for alternative accommodation and travel if your home is unfit to live in as a result of your gas appliance catching fire or exploding
What’s not included?
- Claims in the first 14 days
- Repairing or replacing open flues and their terminals or any flue over 1 metre in length
- Damage caused by limescale
- Flueless fires
- Artificial coals on gas fires
How our covers compare
Kitchen appliance cover |
Gas appliance cover |
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| What's covered? | |||
| What's covered? | All kitchen appliances | Gas-fed appliances | |
| Unlimited callouts | |||
| Unlimited callouts |
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| Unlimited repairs | |||
| Unlimited repairs |
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| Accidental damage | |||
| Accidental damage |
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| Replacement | |||
| Replacement | Up to 100% contribution to a replacement | Replacement if appliance catches fire or explodes | |
| Annual service | |||
| Annual service |
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| Emergency accommodation and travel costs | |||
| Emergency accommodation and travel costs |
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Up to £500
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Our kitchen appliance partners
If you need a new appliance, we'll source it from our trusted suppliers.
What our customers think of us on 
Super service. Noticed the washing machine wasn’t working on Sunday afternoon. By 10am on Monday the appliance was fixed. Very impressive!
The customer service and professionalism of the engineers is exceptional. I’ve had this policy for years and have always been extremely satisfied.
British Gas appliance cover really is worth having. My washing machine wasn’t spinning – hey presto, the engineer got it working again and ordered new parts. Very pleased, thank you.
Important documents
Frequently asked questions
What happens to my renewal price after the first year?
The price you’ll pay at renewal is likely to increase as your introductory price will have ended, but it will be tailored to your specific details. Your call out history is taken into account at renewal. If you’re paying by direct debit, you will automatically renew, however you can still choose to change or cancel your contract, we'll contact you before your renewal date to remind you.
Can I control my account online?
Yes, with an online account you can arrange a service visit, find out what’s happening with your appointment, book an engineer and submit a meter reading if you have energy with us. We’ve even got a free smartphone app.
Can I speak to someone if I have a question?
You can call us on 0333 202 9668. Monday to Friday: 8am - 8pm, Saturday 8am - 2pm. We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.
How do I cancel my cover?
There are three ways you can cancel your cover:
- Start a live web chat
- Call us on 0333 202 9343
- Or write to us at HomeCare Membership Office, Murdoch House, Bothwell Road, Uddingston, G71 7UD
Our call centre and web chat teams are availableMon to Fri, 8am-8pm and Sat to Sun, 8am-6pm.
If you cancel within the first 14 day of your cover start date, we’ll give you a full refund minus charges for work completed prior to cancelling. We call this the ‘cooling-off period’.
If you cancel after 14 days, we will refund any premiums paid for the remaining insured period, less any administration fees. Where a repair or service has taken place, you may have to pay the remainder of your annual premium.