We’re proud to be signed up to the PSR promise

The Priority Services Register (PSR) is a shared register that allows energy suppliers, water companies, and distribution networks to exchange information for those needing extra support.

When you join the PSR, we will share your information with your water company and distribution network. This ensures you receive the full range of services and support available through the PSR.

Energy supplier

Free gas safety checks
Help reading your meter
Free meter relocation

Network operator

Advanced notice of planned power cuts
Heating and cooking facilities
Accommodation

Water company

Warning of water supply interruptions
Moving your water meter
Literature in accessible formats

The Priority Services Register provides benefits for over 30 circumstances

Select the options that anyone in your household can identify with:

Missing information

Please select at least one checkbox below.

Personal cirumstances

Pregnant or have children aged 5 or under Pensionable age Young adult household (under 18s) More comfortable having someone else around Post hospital recovery Temporary life changes (e.g. bereavement, redundancy)

Would you like our staff to use a password when visiting your home? (Optional)

Other services we can offer you

We offer a password scheme for extra security at home visits.
You can nominate someone to manage your account on your behalf, making it easier to handle day-to-day tasks.
If you’ve granted Power of Attorney to a trusted individual, we can update our records to allow them to access and manage your account on your behalf.

Mobility

Physical impairment Restricted hand movement Unable to answer the door

We may be able help you with:

Free gas safety checks
Help reading your meter
Free meter relocation

Sensory and communication

Blind Deaf or hard of hearing Partially sighted Poor sense of smell or taste Speech impairment Unable to communicate in English

What is your/their first language?

Would you like to receive your bill and letters in an alternative format?

Additional services outside the PSR

Letters in another language, braille, large print and audio.
SignVideo, for British Sign Language users
Recite Me, an online tool with different assistive technologies such as text to speech, font sizes colour themes and languages
British Gas has a dedicated Welsh team based in Cardiff

British Deaf Association

Cognitive

Dementia or cognitive impairment Developmental condition Mental health condition

Help if you’re living with dementia

If you’re looking after someone with dementia or are living with the condition yourself, you can find help and support on the Dementia Friends website.

Dementia Friends

Illness and medical dependencies

Chronic/serious illness Careline or Telecare system Dialysis, feeding pump or automated medication Heart, lung and ventilator Medically dependent showering/bathing Medicine needs refrigeration Nebuliser and apnoea monitor Oxygen concentrator Stair lift, hoist or electric bed Water dependent based on medical condition

Network operators

The type of help available will vary, depending on your circumstances and the support from your local network operator. All network operators can offer:

Advanced notice of planned power cuts and priority support during a long power cut.
Network operators can provide heating and cooking facilities or accommodation and direct contact and updates, such as by phone.

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