How we store and use your personal data. British Gas privacy notices
We want to be transparent about how we collect and use your data. Our privacy notices do just that.
Our privacy notices
These are our privacy notices explaining your statutory rights and how we collect and use your personal data.
They describe the processing activities that are carried out by British Gas Services Limited, Dyno-Rod Limited, and British Gas Trading Limited, the purposes for which these activities are performed and the legal bases that British Gas relies upon for these processing activities.
If we change them
We may update these privacy notices from time to time to ensure they are always up to date and accurate. Any changes we may make to our privacy notices will be posted on this page, and we will communicate any significant changes to you.
British Gas and GDPR. How we protect your personal information
GDPR stands for General Data Protection Regulation. It’s a set of EU rules that aim to give you more control over your personal data, making it easier for you to get in touch with companies like us when you need to check or change something.
Got a question?
British Gas Home Insurance and your personal data
For our Home Insurance and Glazing Locks Roof and Pests products, British Gas Services Limited is a data controller.
Our privacy notice for our Home Insurance and Glazing Locks Roof and Pests products explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by British Gas Services Limited, the purposes for which these activities are performed and the legal bases that British Gas Services Limited relies upon to justify these processing activities.
We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page, and we will communicate any significant changes to you.
British Gas Home Energy and your personal data
When we supply energy to your home, the data controller is British Gas Trading Limited.
Our privacy notice for the home energy supply explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by British Gas in relation to our home energy supply, the purposes for which these activities are performed and the legal bases that British Gas relies upon for these processing activities.
We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page, and we will communicate any significant changes to you.
British Gas Home smart meters and your personal data
If we supply your home with gas or electricity through a smart meter, British Gas Trading Limited is the data controller for the personal data we collect from your smart meter.
This privacy notice explains what data we collect from your smart meter and how we use it. It also explains your rights in relation to this data.
This notice doesn’t cover personal data we collect about you in other ways. To find out about all the personal data we collect and process about our energy customers, please see our privacy notice for British Gas Home energy here.
We may change this notice from time to time to make sure it is always up to date and accurate. Any changes we make will be posted on this page, and we’ll communicate any significant changes to you.
British Gas Home Services and your personal data
For our HomeCare and On-Demand services, the data controller is British Gas Services Limited.
For our Central Heating and Installations services and our warranty, the data controller is British Gas New Heating Limited.
Our HomeCare and On-Demand and Central Heating and Installations services are referred to as the “Services” below.
Our privacy notice for the Services explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by British Gas in relation to the Services, the purposes for which these activities are performed and the legal bases that British Gas relies upon for these processing activities.
We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page, and we will communicate any significant changes to you.
British Gas and your personal data: ECO
Under the Energy Company Obligation (ECO) scheme large energy suppliers, including British Gas, have to install energy efficiency measures into domestic homes.
Where British Gas has funded the energy efficiency installation which will take place or has recently taken place in your home as part of the ECO scheme, the data controller is British Gas Trading Limited.
Our privacy notice for Energy Company Obligation (ECO) explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by British Gas in relation to ECO, the purposes for which these activities are performed and the legal bases that British Gas relies upon for these processing activities.
We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page.
British Gas Feed-in Tariff Scheme and your personal data
When we are your Feed-in Tariff Licensee, the data controller is British Gas Trading Limited.
Our privacy notice for our Feed-in Tariff Scheme explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by British Gas in relation to our Feed-in Tariff Scheme, the purposes for which these activities are performed and the legal bases that British Gas relies upon for these processing activities.
This notice applies to personal data we hold about individuals (including company directors, or contacts on business accounts, as well as sole traders and partners). It does not apply to information which we hold about companies and other legal organisations.
We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page, and we will communicate any significant changes to you.
British Gas and bodyworn cameras
This privacy notice extends the privacy notices relating to residential and business energy supply and it should be read in conjunction with those privacy notices. This privacy notice relates specifically to British Gas’s use of bodyworn cameras – these are visible, non-concealed, cameras worn by some of our field agents, which make audio and video recordings.
The data controller is British Gas Trading Limited, which is one of the companies in the Centrica group.
British Gas and Demand Side Response: Using personal data when remotely optimising smart devices.
This privacy notice applies when we process the personal data of home energy customers who use electrical devices remotely optimised via our Demand Side Response platform. This will include, for example, customers on our Dimplex tariff, users of Samsung’s SmartThings app as well as other home energy customers whose EV chargers, smart appliances, batteries and solar panels are connected to our platform in order to optimise their energy use. It extends our Energy and Smart Meters privacy notices and should be read in conjunction with them.
The controller of your personal data for these services is British Gas Trading Limited, part of the Centrica group.
Marketing to, and running competitions for, people who are not Centrica customers
This privacy notice applies when we market to, and run competitions for, people who are not Centrica customers.
The controller of your personal data for these activities will vary from activity to activity, and will always include one or more companies in the Centrica group.
Contact us
You can contact Centrica’s data protection officer in the following ways:
Write to us
The Data Protection Officer, Centrica Plc, Millstream, Maidenhead Road, Windsor, Berkshire. SL4 5GD
Send an email to privacy@centrica.com