Meeting customers face to face

In partnership with Money Expert and Don’t Waste Money, we have small teams of friendly door-to-door colleagues who visit homes to discuss energy tariffs with customers. We also regularly visit supermarkets and UK highstreets

Given the changes in energy prices and the option for customers to switch suppliers and save on energy bills, this approach allows customers to learn about their options without having to do extensive research.

What to expect from us

Field Sales agents will show their Money Expert or Don’t Waste Money identification (ID) and introduce themselves. They will walk you through the various British Gas energy tariffs and services.

  • Our agents will carry an ID card on a lanyard, displaying their name, ID badge number, and photo.
  • If you're interested in one of our tariffs, a member of the team at Money Expert or Don’t Waste Money will give you a call to confirm everything and complete your order.
  • You’ll have a 14-day cancellation period if you change your mind.

Your personal details are secure

Field Sales agents will never ask for cash, bank, or card details. Instead, they will arrange for one of our British Gas call centre advisors to contact you. We won’t use your details for marketing without your consent.

Our Partners​

Money Expert is a UK-based, independent price comparison site that has been operating since 2003. Over the last few years, they’ve helped over one million customers save on their utilities, broadband, and insurance bills. They are dedicated to helping UK households reduce their living costs by finding better deals on essential services like gas and electricity.


Don’t Waste Money is a leading independent energy comparison service, founded in 2015. Their mission is to help customers save money and make switching providers easier. They provide support through a network of 400 agents across the UK. Whether it's switching energy or broadband providers, or assisting with debt management and insurance, Don’t Waste Money is dedicated to helping UK residents lower their expenses.​

Looking for help from British Gas?

Visit our help and support hub where you can search up lots of information and help topics.

Looking to join us?

Get a quote in minutes and Join over 8 million customers powered by us.

Existing customer wanting to review your tariff?

Changing your tariff is quick and easy. You can do it in a few minutes by logging into your online account.

Back to The Source