British Gas Lite
British Gas Lite is no longer available to new customers.
Our new digital product is Fixed Essentials Digital, with online account management and webchat support.
Already a British Gas Lite customer?
Log in to your British Gas Lite account
Continue to use your online account as an existing Lite customer.
- Your current Lite contract and account stay the same until it ends
- You can still log in, view and pay your bills
- Get support when you need it through online chat with our dedicated team
When you are ready to renew
When your Lite contract comes to an end, you can move to Fixed Essentials Digital, our digital option with webchat support.
- Look out for your renewal email
- Log in to your online account
- Review your renewal options and choose the plan that's right for your business
Are you a broker?
British Gas Lite Partner Portal
Continue to use the Lite Partner portal to manage existing Lite business whilst the product remains available.
- Track new sales registrations
- Review pricing
- View account upgrades
We'll continue to keep you updated as we move from British Gas Lite to Fixed Essentials Digital.
Need help with your Lite account?
Our dedicated team is here to get things sorted. Chat with us online from 8am to 6pm, Monday to Friday.
Live chat
We're open 8am to 6pm, Monday to Friday.
British Gas Lite terms and conditions
Read the British Gas Lite terms and conditions for existing customers.
British Gas Lite Variable Price Plan
If you've been on one of our Lite fixed plans and not agreed a new contract before it ends, you'll be put on our Variable Price Plan. Also known as a VPP or out of contract rates.
Frequently asked questions about British Gas Lite
Is British Gas Lite still available to new customers?
British Gas Lite is no longer available to new customers. If you’re looking for a digital business energy contract, explore Fixed Essentials.
What happens to my existing Lite contract?
Your existing Lite contract continues under its agreed terms. You can still log in to manage your account and contact the Lite team through webchat.
Can I still log in to my Lite account?
Yes. Use your existing login details to manage your account, view and pay bills and submit meter readings.
Do you need help logging into your British Gas Lite account?
If you can't access your account, reset your password on the Lite login page. You can also contact us via webchat. For more help, see Help with my Lite online account
Is Fixed Essentials Digital the same as Lite?
Fixed Essentials Digital offers a similar digital service, including variable Direct Debit and webchat support. There are some product features that vary. Non-energy costs may change during the length of your contract. We suggest you read the Terms and conditions in full.
How do I contact the Lite team?
Chat with us online from 8am to 6pm, Monday to Friday.
What was the British Gas Lite product?
British Gas Lite was a fixed-price online-only product, offering lower costs to small business customers.
Created in 2018, British Gas Lite offered online, cost-effective services to help customers manage their accounts more efficiently at a time that's convenient to them.
Now we have a new digital option called Fixed Essentials Digital.
How can I get a quote for British Gas Lite?
You can no longer buy the British gas Lite product directly from us. We will be able to offer you a quote for Fixed Essentials Digital, our digital option. Alternatively you can go through one of our numerous Lite partners and online brokers to get a quote for a new contract.
What's the difference between British Gas and British Gas Lite?
British Gas Lite was created for small business who want a fixed tariff contract. The business customer had to pay via Direct Debit and get a smart meter. British Gas Lite was online-only and offered web chat. We no longer offer British Gas Lite contracts. Our new digital plan is Fixed Essentials Digital.
British Gas sells energy supply products to business and residential customers.
Is British Gas Lite for business only?
Yes, British Gas Lite has been designed with small business customers in mind.
How do I call British Gas Lite?
There is a dedicated web chat team for Lite customers. As it's an online-only product, customers can only web chat with us, 8am to 6pm, Monday to Friday.
How can I complain about British Gas Lite?
To read more about our Lite complaints procedure, please visit our Complaints section.
I searched for British Gas Lite. What do I need to do now?
Looking for a new energy contract? Get a quote for Fixed Essentials.
Already a Lite customer? Log in to your British Gas Lite account. There's no changes to your existing contract.
