Smart meters for business
Smart meters are the clever way to measure your business energy use.
Why upgrade to a smart meter?
No extra cost
We'll install your smart meter at no cost to you.
Saves time
As you won't have to submit your monthly meter readings.
Accurate bills
Once your smart meter is connected and sending smart readings to us you'll receive accurate bills.
View consumption
Ability to request and view your previous consumption to help manage your energy usage.
Existing customers can request a smart meter upgrade
- Log in to your online account.
- Once logged in, you'll find an option to request your smart meter upgrade.
- We'll process your request within 10 working days. If you're eligible, we'll schedule the installation.
What happens when you request a smart meter
What to expect on the day:
Pass on your business details
Once your complete a form request, we'll pass your details on to our dedicated smart meters team.
Review your business site
Once the smart meters team approve your business for a smart meter, we'll pass your details to one of our third party installers.
Call you to book an appointment
One of our third-party installers will call you to arrange an appointment. Remember, to have some key information ready for when we call. It could take up to 3 weeks for us to call you.
Getting ready for your business smart meter installation
- When we call you to book your appointment, tell us when it's most convenient to have the electricity and/or gas turned off in your business. This includes medical devices, alarms and PCs
- The installation takes around an hour
- The technician will need car parking and access to your meter
Learn more about business smart meters
Business smart meter installations
Busting smart meter myths
Our installation partners
We use third parties to install our smart meters.
Who are Energy Assets
Energy Assets are Britain's largest independent meter asset manager and data services provider. They work with energy suppliers to complete gas metering installations for (AMR) and SMETS2 smart gas meters for micro businesses.
Existing customers - request your smart meter data
If you have a business smart meter that's submitting reads and you're receiving accurate bills, you'll be able to request your smart meter data.
1. Contact us
Contact us to request your smart meter data for up to 12 months.
2. Reply
We have 10 working days to fulfil your request.
3. Share data
We will contact you and share your smart meter data. This is normally by email.
4. Understand next steps
If we can't share your smart meter data with you, we'll clearly outline why your request has been rejected and suggest next steps.
Business smart meter data opt out
If you don't want us to do anything with your business smart meter data other than calculate your bills, it's easy to opt out.
Remember, if you're half-hourly settled, you can't opt out as we collect your half hourly data for billing purposes.
Our Smart Meter case studies
Retail
Manufacturing
Restaurants
Read more about Smart meters for business
Frequently asked questions
What is a smart meter?
A smart meter is a gas or electricity meter that works by sending meter readings using technology similar to a mobile phone. The new generation of smart meters are called SMETS2.
SMETS2 meters are different to other smart meters as they continue to work even if you change energy supplier.
Data is transmitted through a communications hub to a company called DCC (Data and Communications Company). DCC manages the communications infrastructure that connects smart meters with the business systems of energy suppliers and network operators via a secure wireless network.
Once you're connected we'll regularly receive your smart meter readings. You'll no longer need to send us manual meter readings and you'll get more accurate bills as you'll only be charged for the energy you've used.
Not everyone is eligible to have a smart meter installed due to metering set up requirements and/or poor signal issues. If you've applied for a smart meter, but are not currently eligible to have one, we'll send you a letter explaining next steps.
Read our Business smart meter FAQs
Why do British Gas business upgrade all their customer's smart meters?
Upgrading to smart meters is part of a national commitment to reducing energy use in Great Britain. The UK Government wants energy suppliers to install smart meters in all homes and businesses by the end of June 2025. It's one of the largest national programmes currently underway with more than 21.5 million smart meters already installed, including more than 8 million that we've installed in British homes and businesses to date.
Smart meters are key to upgrading the UK's outdated energy system and to reaching net zero by 2050, slashing carbon emissions by as much as 45 million tonnes the equivalent of taking 26 million cars off the road for a year.
Read more about at Smart Energy GB, Government guidance on Smart meters and Consolidated Metering Code of Practice (CoMCoP)
More ways to reduce your carbon footprint
- Renewable business energy - it's quick and easy to switch to green energy and help your business become more sustainable
- Energy saving tips - ways to use less and manage your business energy more efficiently
